A qualitative study on learning organization as an essential action lowering skill mismatch effects
Abstract
Skill mismatch phenomenon has been discussed in various scientific journals as it is proven to lower productivity and weaken competitiveness. Understanding the skill mismatch effect on competitiveness leads to a new way of thinking about how to manage skill mismatch for the organization sustainability. Previous researches recognize the concept of organizational management in order to be able to compete by creating a learning organization environment. Adhering to the learning organization principles, individuals within the organization should increase their capacity and thus minimizing the negative effects caused by the skill mismatch effects. This study chooses hotel business as an observation unit as the hotel is such a storefront of tourism in Indonesia. The research was done in a descriptive-qualitative manner and used five-stars hotel in Indonesia. The results supported the previous researches on learning organization and training prior to working The findings indicated that in the process of organizational learning in the hospitality business, it was originally started with the involvement of the company or institutionalizing. The originality of this research is presented in the use of the 4i framework in organizational learning to evaluate the skill mismatch.
Keyword : skill mismatch, learning organization, training, mentoring, working, hotel, tourism
How to Cite
Dewi, Y. E. P., Dwiatmadja, C., & Suharti, L. (2019). A qualitative study on learning organization as an essential action lowering skill mismatch effects. Business: Theory and Practice, 20, 50-60. https://doi.org/10.3846/btp.2019.05
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
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Artes J, Salinas-Jimenez M, Salinas-Jimenez J (2014) Small fish in a big pond or big fish in a small pond? The effects of edu-cational mismatch on subjective wellbeing. Social Indicators Research 119 (2): 771-789 https://link.springer.com/article/10.1007%2Fs11205-013-0526-1
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Bradshaw C, Atkinson S, Doody O (2017) Employing a qu-alitative description approach in health care research. Global Qualitative Nursing Research 4 (1-8). https://doi.org/10.1177/2333393617742282
Brynin M, Longhi S (2006) Overqualification: major or minor mismatch? Economics of Education Review 28. Essex. https://doi.org/10.1016/j.econedurev.2008.01.003
Castande ID, Rios MF (2007) From individual learning to or-ganizational learning. The Electronic Journal of Knowledge Management 5 (4): 363-372.
Cappelli PH (2015) Mismatches: evidence and arguments for the.ILR Review 68 (March): 251-290. https://doi.org/10.1177/0019793914564961
Cedefop (2012) Skill mismatch. The role of the enterprise. Re-search Paper No. 21 European Centre for The Development of Vocational Training. Luxembourg: Publications Office of the European Union 2012.
Chiswick B, Miller P (2010) The effects of educational-occupa-tional mismatch on immigrant earnings in Australia, with in-ternational comparisons. International Migration Review 44 (4): 869-898. https://doi.org/10.1111/j.1747-7379.2010.00829.x
Chowdhury SR (2014) Skill mismatches in Indian labor market: policy priorities & challenges ahead. Indian Journal of Indus-trial Relations 49 (3): 422-438.
Creswell JW (2014) Research design, qualitative, quantitavive, and mixed methods approaches (4th ed). SAGE. Sage Publications, inc.
Crossan M, Lane H, White R (1999) An organizational learning framework: from intuition to institution. Academy of Ma-nagement 24 (3): 522-537. https://doi.org/10.2307/259140
Dobbs R, Madgavkar A (2014) The world at work: matching skills and jobs in Asia. Prospects 44(2): 197-210. https://doi.org/10.1007/s11125-014-9300-7
Ehrich LC & Hansford B (1999) Mentoring: pros and cons for HRM. Asia Pacific Journal of Human Resources 37 (3): 92-107. https://doi.org/10.1177/103841119903700307
Fiol C, Lyles M (1988) Organizational learning. University of Illinois Urbana-Champaign (Vol. 7). Illinois: Bureau of Eco-nomic and Business Research University of Illinois.
Guvenen F, Kuruscu B, Tanaka S, Wiczer D (2015) Multidimen-sional skill mismatch (NBER Working Paper No. 21376). Cambridge, MA 02138 http://www.nber.org/papers/w21376
Hatos R (2014) Skills mismatch of the young people at the Eu-ropean level. Annals of Faculty of Economics, University of Oradea, Faculty of Economics 1 (1): 431-439 https://ideas.repec.org/a/ora/journl/v1y2015i1p431-439.htm
Hitt W (1995) The learning organization: some reflections on organizational renewal. Leadership and Organization Development Journal 16 (8): 17-25. https://doi.org/10.1108/ 01437739510097996
Hodgets R & Luthans F (1994) International management: culture, strategy, and behavior. Irwin/McGraw-Hill, 2000
ILO (2014) Skills mismatch in Europe: Statistics Brief: International Labour Office, Department of Statistics. Geneva: ILO, 2014 http://www.ilo.org/wcmsp5/groups/public/---dgreports/---stat/documents/publication/wcms_315623.pdf
Kirk J, Miller M (1986) Reliability and validity in qualitative rese-arch. Kirk J (Ed) (1st ed). California: SAGE. Sage Publications, inc. https://doi.org/10.4135/9781412985659
Korpi T, Tahlin M (2009) Educational mismatch, wages, and wage growth: Overeducation in Sweden, 1974–2000. Labour Economics 16 (2): 183-193. https://doi.org/10.1016/j.labeco.2008.08.004
Kupets O (2015) Skill mismatch and overeducation in transition economies. IZA World of Labor. Germany. https://doi.org/10.15185/izawol.224
Kurniawan S (2016, March). Hotel Tumbuh, Namun Sulit Mencari Pegawai. Ada Apa? http://marketeers.com/hotel-tumbuh-namun-sulit-mencari-pegawai-ada-apa/
Leibert A (2013) Are skilled workers scarce ? Evidence from employer surveys in Minnesota. Minnesota https://mn.gov/deed/assets/second-round-skills-gap_tcm1045-133680.pdf
Mahy B, Rycx F, Vermeylen G (2015) Educational mismatch and firm productivity: do skills, technology and uncertainty matter? Belgium: IZA research network.
Mayo A, Lank E (1994) The power of learning: a guide to gaining competitive advantage https://books.google.co.id/books/about/The_Power_of_Learning.html?id=g3yEQgAACAAJ& redir_esc=y
Messinis G, Olekalns N (2007) Skill mismatch and returns to training in Australia: some new evidence *. Melbourne: Departement of Economics, The University of Melbourne.
Modestino A (2010) Mismatchin the labor market: measuring the supply of and demand for skilled labor in New England. New England Public Policy Center Research Report. Boston. https://doi.org/10.2139/ssrn.1947436
Nonaka I, Takeuchi H (1995) The knowledge-creating company: how Japanese creates the dynamic of innovation. Oxford University https://books.google.co.id/books/about/The_Knowledge_creating_Company.html?id=B-qxrPaU1-MC&redir_esc=y
Park K (2013) English language and skill mismatch: the case of South Korea. African and Asian Studies 12 (4): 391-414. https://doi.org/10.1163/15692108-12341274
Pellizzari M, Fichen A (2013) A new measure of skills mismatch: theory and evidence from the survey of adult skills(PIAAC) (Working Papers No. 153 No. 153). https://doi.org/10.1787/5k3tpt04lcnt-en
Poh S, Yashaas R, Yean C (2016) Indonesia Hotel Watch 2016. Singapore.
Quintano C, Castellano R, D’Agostiono A (2008) Graduates in economics and educational mismatch: the case study. Journal of Education and Work 21 (3): 249-271 https://eric.ed.gov/?id=EJ801984
Saadat V, Saadat Z (2016) Organizational learning as a key role of organizational success. Procedia – Social and Be-havioral Sciences 230: 219-225. https://doi.org/10.1016/j.sbspro.2016.09.028
Sala G (2011) Approaches to skills mismatch in the labour mar-ket: a literature review 1. Papers: Revista de Sociologia 96 (4): 1025-1045. https://doi.org/10.5565/rev/papers/v96n4.171
Sandulli F, Baker P, Lopez-Sanchez J (2014) Jobs mismatch and pro-ductivity impact of information technology. Service Industry Journal 34 (13): 1060-1074 https://www.tandfonline.com/doi/full/10.1080/02642069.2014.939638?scroll=top&needAccess=true
Santos MS (2012) Education, educational mismatch, and wage inequality evidence for different European countries. Uni-versidade Da Beira Interior https://ubibliorum.ubi.pt/bit-stream/10400.6/2950/1/Tese %28versão final%29.pdf
Santoso (2014) Analisis Pertumbuhan Jumlah Kamar Hotel, Jumlah Wisatawan dan Mahasiswa Perguruan Tinggi Pariwisata Program Studi Perhotelan. Jurnal Media Wisata 12 (1): 43-69.
Senge P (1990) The fifth discipline: the art and practice of the learning organization. Currency Doubleday.
Skuncikiene S, Balvociute R, Balciunas S (2009) Exploring charac-teristics of a learning organization as learning environment. Social Research 1 (1): 64-75 http://www.su.lt/bylos/mokslo_ leidiniai/soc_tyrimai/2009_15/skuncikiene.pdf"
Smith D (2012) How employers can help solve the skills gap. Harvard Business Review, 1-5 https://hbr.org/2012/02/how-employers-can-help-solve-t
Suherlan H, Permana J (2016) Dalam meningkatkan keunggu-lan bersaing berkelanjutan melalui aliansi strategis. Jurnal Administrasi Pendidikan 13 (1): 107-113 https://media.neliti.com/media/publications/72497-ID-dalam-meningkatkan-keunggulan-bersaing-b.pdf
Susaeta L, Apascaritei P, Pin Arboledas J (2014) Manager’s per-ception of skills mismatchin Spanishcompanies. WP-1080-E (Vol. 3). Madrid. https://doi.org/10.2139/ssrn.2537626
Wang Y, Ellinger AD (2008) Organizational learning and inno-vation performance: a review of the literature and the deve-lopment of a conceptual framework and research hypotheses. Academy of Human Resource Development International Research Conference in the Americas. Illinois: ERIC http://eric.ed.gov/?id=ED501671
WEC (2017) Travel and tourism competitiveness report 2017/Asia pacific results http://reports.weforum.org/travel-and-tourism-competitiveness-report-2017/asia-pacific-results/?doing_wp_cron=1540614152.4146440029144287109375
Allen J, Vries R De (2004) Determinants of skill mismatches: the role of learning environment, the match between education and job and working experience. Maastricht: Royal Academy of Sciences Amsterdam, 45-63 https://www.econbiz.de/Re-cord/determinants-of-skill-mismatches-the-role-of-learning-environment-education-job-match-and-working-experience-allen-jim/10003527250
Anuar A, Mansor W, Din B (2016) Skills mismatch in small-sized enterprises in Malaysia. International Journal of Economics and Financial Issues 6 (7): 120-124 http: www.econjournals.com
Artes J, Salinas-Jimenez M, Salinas-Jimenez J (2014) Small fish in a big pond or big fish in a small pond? The effects of edu-cational mismatch on subjective wellbeing. Social Indicators Research 119 (2): 771-789 https://link.springer.com/article/10.1007%2Fs11205-013-0526-1
Baker K (2014) The skills mismatch. London: The Edge Foun-dation.Bender KA, Heywood JS (2011) Educational mismatch and the careers of scientists. Education Economics 19 (3): 253-274. https://doi.org/10.1080/09645292.2011.577555
Bradshaw C, Atkinson S, Doody O (2017) Employing a qu-alitative description approach in health care research. Global Qualitative Nursing Research 4 (1-8). https://doi.org/10.1177/2333393617742282
Brynin M, Longhi S (2006) Overqualification: major or minor mismatch? Economics of Education Review 28. Essex. https://doi.org/10.1016/j.econedurev.2008.01.003
Castande ID, Rios MF (2007) From individual learning to or-ganizational learning. The Electronic Journal of Knowledge Management 5 (4): 363-372.
Cappelli PH (2015) Mismatches: evidence and arguments for the.ILR Review 68 (March): 251-290. https://doi.org/10.1177/0019793914564961
Cedefop (2012) Skill mismatch. The role of the enterprise. Re-search Paper No. 21 European Centre for The Development of Vocational Training. Luxembourg: Publications Office of the European Union 2012.
Chiswick B, Miller P (2010) The effects of educational-occupa-tional mismatch on immigrant earnings in Australia, with in-ternational comparisons. International Migration Review 44 (4): 869-898. https://doi.org/10.1111/j.1747-7379.2010.00829.x
Chowdhury SR (2014) Skill mismatches in Indian labor market: policy priorities & challenges ahead. Indian Journal of Indus-trial Relations 49 (3): 422-438.
Creswell JW (2014) Research design, qualitative, quantitavive, and mixed methods approaches (4th ed). SAGE. Sage Publications, inc.
Crossan M, Lane H, White R (1999) An organizational learning framework: from intuition to institution. Academy of Ma-nagement 24 (3): 522-537. https://doi.org/10.2307/259140
Dobbs R, Madgavkar A (2014) The world at work: matching skills and jobs in Asia. Prospects 44(2): 197-210. https://doi.org/10.1007/s11125-014-9300-7
Ehrich LC & Hansford B (1999) Mentoring: pros and cons for HRM. Asia Pacific Journal of Human Resources 37 (3): 92-107. https://doi.org/10.1177/103841119903700307
Fiol C, Lyles M (1988) Organizational learning. University of Illinois Urbana-Champaign (Vol. 7). Illinois: Bureau of Eco-nomic and Business Research University of Illinois.
Guvenen F, Kuruscu B, Tanaka S, Wiczer D (2015) Multidimen-sional skill mismatch (NBER Working Paper No. 21376). Cambridge, MA 02138 http://www.nber.org/papers/w21376
Hatos R (2014) Skills mismatch of the young people at the Eu-ropean level. Annals of Faculty of Economics, University of Oradea, Faculty of Economics 1 (1): 431-439 https://ideas.repec.org/a/ora/journl/v1y2015i1p431-439.htm
Hitt W (1995) The learning organization: some reflections on organizational renewal. Leadership and Organization Development Journal 16 (8): 17-25. https://doi.org/10.1108/ 01437739510097996
Hodgets R & Luthans F (1994) International management: culture, strategy, and behavior. Irwin/McGraw-Hill, 2000
ILO (2014) Skills mismatch in Europe: Statistics Brief: International Labour Office, Department of Statistics. Geneva: ILO, 2014 http://www.ilo.org/wcmsp5/groups/public/---dgreports/---stat/documents/publication/wcms_315623.pdf
Kirk J, Miller M (1986) Reliability and validity in qualitative rese-arch. Kirk J (Ed) (1st ed). California: SAGE. Sage Publications, inc. https://doi.org/10.4135/9781412985659
Korpi T, Tahlin M (2009) Educational mismatch, wages, and wage growth: Overeducation in Sweden, 1974–2000. Labour Economics 16 (2): 183-193. https://doi.org/10.1016/j.labeco.2008.08.004
Kupets O (2015) Skill mismatch and overeducation in transition economies. IZA World of Labor. Germany. https://doi.org/10.15185/izawol.224
Kurniawan S (2016, March). Hotel Tumbuh, Namun Sulit Mencari Pegawai. Ada Apa? http://marketeers.com/hotel-tumbuh-namun-sulit-mencari-pegawai-ada-apa/
Leibert A (2013) Are skilled workers scarce ? Evidence from employer surveys in Minnesota. Minnesota https://mn.gov/deed/assets/second-round-skills-gap_tcm1045-133680.pdf
Mahy B, Rycx F, Vermeylen G (2015) Educational mismatch and firm productivity: do skills, technology and uncertainty matter? Belgium: IZA research network.
Mayo A, Lank E (1994) The power of learning: a guide to gaining competitive advantage https://books.google.co.id/books/about/The_Power_of_Learning.html?id=g3yEQgAACAAJ& redir_esc=y
Messinis G, Olekalns N (2007) Skill mismatch and returns to training in Australia: some new evidence *. Melbourne: Departement of Economics, The University of Melbourne.
Modestino A (2010) Mismatchin the labor market: measuring the supply of and demand for skilled labor in New England. New England Public Policy Center Research Report. Boston. https://doi.org/10.2139/ssrn.1947436
Nonaka I, Takeuchi H (1995) The knowledge-creating company: how Japanese creates the dynamic of innovation. Oxford University https://books.google.co.id/books/about/The_Knowledge_creating_Company.html?id=B-qxrPaU1-MC&redir_esc=y
Park K (2013) English language and skill mismatch: the case of South Korea. African and Asian Studies 12 (4): 391-414. https://doi.org/10.1163/15692108-12341274
Pellizzari M, Fichen A (2013) A new measure of skills mismatch: theory and evidence from the survey of adult skills(PIAAC) (Working Papers No. 153 No. 153). https://doi.org/10.1787/5k3tpt04lcnt-en
Poh S, Yashaas R, Yean C (2016) Indonesia Hotel Watch 2016. Singapore.
Quintano C, Castellano R, D’Agostiono A (2008) Graduates in economics and educational mismatch: the case study. Journal of Education and Work 21 (3): 249-271 https://eric.ed.gov/?id=EJ801984
Saadat V, Saadat Z (2016) Organizational learning as a key role of organizational success. Procedia – Social and Be-havioral Sciences 230: 219-225. https://doi.org/10.1016/j.sbspro.2016.09.028
Sala G (2011) Approaches to skills mismatch in the labour mar-ket: a literature review 1. Papers: Revista de Sociologia 96 (4): 1025-1045. https://doi.org/10.5565/rev/papers/v96n4.171
Sandulli F, Baker P, Lopez-Sanchez J (2014) Jobs mismatch and pro-ductivity impact of information technology. Service Industry Journal 34 (13): 1060-1074 https://www.tandfonline.com/doi/full/10.1080/02642069.2014.939638?scroll=top&needAccess=true
Santos MS (2012) Education, educational mismatch, and wage inequality evidence for different European countries. Uni-versidade Da Beira Interior https://ubibliorum.ubi.pt/bit-stream/10400.6/2950/1/Tese %28versão final%29.pdf
Santoso (2014) Analisis Pertumbuhan Jumlah Kamar Hotel, Jumlah Wisatawan dan Mahasiswa Perguruan Tinggi Pariwisata Program Studi Perhotelan. Jurnal Media Wisata 12 (1): 43-69.
Senge P (1990) The fifth discipline: the art and practice of the learning organization. Currency Doubleday.
Skuncikiene S, Balvociute R, Balciunas S (2009) Exploring charac-teristics of a learning organization as learning environment. Social Research 1 (1): 64-75 http://www.su.lt/bylos/mokslo_ leidiniai/soc_tyrimai/2009_15/skuncikiene.pdf"
Smith D (2012) How employers can help solve the skills gap. Harvard Business Review, 1-5 https://hbr.org/2012/02/how-employers-can-help-solve-t
Suherlan H, Permana J (2016) Dalam meningkatkan keunggu-lan bersaing berkelanjutan melalui aliansi strategis. Jurnal Administrasi Pendidikan 13 (1): 107-113 https://media.neliti.com/media/publications/72497-ID-dalam-meningkatkan-keunggulan-bersaing-b.pdf
Susaeta L, Apascaritei P, Pin Arboledas J (2014) Manager’s per-ception of skills mismatchin Spanishcompanies. WP-1080-E (Vol. 3). Madrid. https://doi.org/10.2139/ssrn.2537626
Wang Y, Ellinger AD (2008) Organizational learning and inno-vation performance: a review of the literature and the deve-lopment of a conceptual framework and research hypotheses. Academy of Human Resource Development International Research Conference in the Americas. Illinois: ERIC http://eric.ed.gov/?id=ED501671
WEC (2017) Travel and tourism competitiveness report 2017/Asia pacific results http://reports.weforum.org/travel-and-tourism-competitiveness-report-2017/asia-pacific-results/?doing_wp_cron=1540614152.4146440029144287109375