M. Karatepe, Osman, and Georgiana Karadas. “The Effect of Management Commitment to Service Quality on Job Embeddedness and Performance Outcomes”. Journal of Business Economics and Management 13, no. 4 (September 17, 2012): 614-636. Accessed November 10, 2024. https://transport.vgtu.lt/index.php/JBEM/article/view/4412.